Přidáno 1 week ago

Customer Support

LokalitaJihomoravský kraj

PoziceStaff

Datum2021-11-19

OborCall Centre and Customer Service




Customer Support


Who are we looking for? 
Our client is looking for communicative and customer oriented English speakers without any other significant experience. You will be providing service to the millions of customers using our client´s services - a premiere bundle of advanced TV services, high speed internet and digital home phone.
Main responsibilities:
- Answer customer calls
- Identify customer needs to achieve their satisfaction
- Deal with incoming phone queries in a timely manner
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle customer complaints by providing appropriate solutions
- Follow communication procedures, guidelines, and policies
Key skills:
- Advanced spoken English B2 level and higher is a must
- Technical experience is nice, but not necessary
- Be flexible as our client operates in shifts
- Be patient, empathetic and passionately communicative
Benefits:
- Full-time unlimited contract
- Salary from 30.000 to 40.000CZK/month, based on experience and lagnuage skills
- 25 days off
- Meal vouchers
- Bonus scheme
- Medical care for non Czech employees
- Working in an international company
- Fully paid comprehensive training and more 
If you think you would be a perfect fit for this position, please do not hesitate and send me your CV in English now!
Looking forward to talking to you!
Martina
E:martina.smolkova@adecco.com
Phone: 725 426 723


 
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