Přidáno 1 year ago
REGIONAL CUSTOMER SERVICE PROCESS OWNER
LokalitaJihočeský kraj
PoziceManager
Datum2023-06-07
OborCall Centre and Customer Service
REGIONAL CUSTOMER SERVICE PROCESS OWNER
Do you like challenges? Do you want to participate in the creation of a new project? Do you have a degree in international business or experience in international customer service?
I am looking for an experienced candidate who will be responsible for improving and building customer service processes.
Initially, the position requires a presence at the branch in South Bohemia, min. 3 days a week, after training there is the possibility to perform this position almost full remote.
Key responsibilities:
• responsibility for improving and building customer service processes for international customers
• implementation of services
• responsible for customer service operations to run smoothly and efficiently and meet targets
• future participation in recruitment, training, and team development processes
• supporting team members in solving more complex problems
• participation in meetings with key customers
Requirements:
• experience in customer service / back office from an international company or education in the field of international trade or a related field
• EN - very good knowledge - daily use (meetings, presentations in a foreign language); another foreign language is an advantage
• knowledge of the SAP program
• excellent communication, negotiation, and presentation skills
• practice with staff management is a big advantage
We offer:
• THE OPPORTUNITY TO BE A PART OF THE ESTABLISHMENT OF A NEW PROJECT!
• work in an international company
• bonuses
• home office option (initially max. 2 days home office; later up to 4 days)
•language courses
• education
• sick days
• food vouchers
• other benefits,...
Contact
michaela.chuchelova@adecco.com
+420 735 192 501
Nedávno navštívené pozice
- Hlavní město Praha
- Manager
- Jihomoravský kraj
- Staff
- Královéhradecký kraj
- Specialist